Privacy Policy

We collect different types of information to provide you with quality educational services. Some information you give us directly, while other data gets collected automatically when you use our platform.

Personal Information You Provide

When you register for our learning programs or contact us, we collect:

• Full name and contact details including email address and phone number
• Business information such as company name, industry sector, and role
• Educational background and professional experience relevant to budget management
• Payment information processed through secure third-party payment providers
• Communications you send to our support team or instructors

Automatically Collected Data

Our systems automatically gather technical information when you visit our website:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on each page, and navigation patterns
• Referral source and search terms used to find our site
• Course progress, quiz results, and learning module completion rates

The information we collect serves specific purposes related to delivering our educational services and improving your learning experience.

1. Delivering course content, tracking your progress, and providing personalized learning recommendations
2. Communicating about program updates, new courses, and relevant educational opportunities
3. Processing payments and maintaining accurate financial records
4. Responding to your questions and providing customer support
5. Analyzing platform usage to improve course design and user experience
6. Ensuring platform security and preventing fraudulent activities
7. Complying with legal obligations under Thai law and international standards

We don't use your personal information for purposes beyond what's described here without obtaining your explicit consent first.

We share your information only when necessary to operate our services or when required by law. Here's who might receive your data:

Service Providers

We work with trusted companies that help us run our platform:

• Cloud hosting providers who store course materials and user data
• Payment processors handling financial transactions securely
• Email service providers delivering course communications
• Analytics tools helping us understand platform usage
• Customer support software managing your inquiries

Legal Requirements

We may disclose your information when legally required to do so, such as responding to court orders, government requests, or protecting our legal rights. We'll notify you about such requests unless prohibited by law.

Business Transfers

If FileCoreHub merges with another company or gets acquired, your information may transfer to the new entity. We'll notify you before this happens and explain any changes to how your data gets handled.

You have significant control over your personal information. Under Thai data protection law and our commitment to transparency, you can:

• Access your data – Request a copy of all personal information we hold about you
• Correct inaccuracies – Update or fix any incorrect or incomplete information
• Delete your account – Request permanent removal of your personal data (with some exceptions for legal obligations)
• Restrict processing – Limit how we use your information in specific situations
• Object to processing – Decline certain uses of your data, particularly for marketing purposes
• Data portability – Receive your data in a structured format to transfer elsewhere
• Withdraw consent – Revoke permission for data uses that required your consent

How to Exercise Your Rights

To make any of these requests, contact us at [email protected]. We'll respond within 30 days and verify your identity before processing the request. There's no charge for most requests, though we may charge a reasonable fee for repetitive or excessive requests.

If you're not satisfied with our response, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee or relevant data protection authority.

Protecting your information is a top priority. We implement multiple layers of security to keep your data safe from unauthorized access, disclosure, or loss.

Technical Safeguards

• Encryption of data during transmission using TLS/SSL protocols
• Encrypted storage of sensitive information in secure databases
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure authentication requirements including password complexity rules

Organizational Measures

• Limited employee access to personal data on a need-to-know basis
• Staff training on data protection and privacy best practices
• Regular review and updating of security policies
• Incident response procedures for potential data breaches

While we take extensive precautions, no system is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized account access.

We keep your information only as long as needed for legitimate business purposes or legal requirements.

After retention periods expire, we securely delete or anonymize your information. Anonymized data that cannot identify you may be retained indefinitely for statistical analysis and research purposes.

Our primary operations are based in Thailand, but some service providers may process data outside the country. When we transfer your information internationally, we ensure appropriate safeguards are in place.

• We use cloud services with data centers that comply with international security standards
• Contractual agreements require service providers to maintain Thai-equivalent data protection standards
• Data transfer mechanisms comply with Thailand's Personal Data Protection Act requirements
• We regularly review the adequacy of protection measures for international transfers

You can request specific information about international data transfers affecting your information by contacting our privacy team.

Our website uses cookies and similar technologies to enhance functionality and analyze usage. You have control over these technologies.

Types of Cookies We Use

• Essential cookies – Required for platform functionality like login sessions and security
• Performance cookies – Help us understand how users interact with our site
• Functionality cookies – Remember your preferences and settings
• Analytics cookies – Provide insights into user behavior and course effectiveness

You can control cookie settings through your browser preferences. Blocking certain cookies may affect platform functionality. Most browsers allow you to view, manage, and delete cookies at any time.

Our services target business professionals and are not designed for individuals under 18 years old. We don't knowingly collect information from minors without parental consent.

If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly. Parents or guardians who believe we may have collected their child's information should contact us immediately at [email protected].

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website homepage
• In-platform notification when you next log in

The "Last Updated" date at the top of this policy shows when changes were last made. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy updates constitutes acceptance of the changes. If you disagree with modifications, you can close your account before the changes take effect.